A: 4G LTE is an advanced Technology deployed by major telecom companies worldwide. Spectranet brings Long Term Evolution (LTE) technology on its 2.3 GHz band to your home and office.
Information about Spectranet 4G LTE is available on this website. Alternatively, please call our customer care line at 08002345678 or 07002345678. You may also write to us on care@spectranet.com.ng or via our live chat.
A: Compared to other Internet Service Providers in Nigeria, Long Term Evolution (LTE) on 2.3Ghz spectrum is currently the most advanced wireless access technology.
With Spectranet 4G LTE, you will enjoy:
*High speed Internet access without any messy cables and wires.
*Better quality of service, without interruptions.
*Seamless Internet experience.
*Responsive Customer service available 24 hours of the day.
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A: Yes! You are eligible to subscribe to our Spectranet 4G LTE services. You are required to submit copy of valid Passport & VISA, a passport photpgraph and residential permit.
A: Yes!A customer can purchase up to five(5) Spectranet devices. However, ALL ACCOUNTS MUST be registered with SAME deails, such as email address, phone number and Name.
A: Any FREE privilege is associated with subscribed data balance on your account. Please check your account balance at Self-Care to confirm if you have exhausted the primary / subscribed data volume. FREE NIGHT BROWSING or any other privilege associated with your account ceases to exist if primary subscription entitlement/s (data/time) have been exhausted.
Rollover of balance data is available on some data capped plans offered by Spectranet Unused data can be rolled over if the consumer renews on or before the expiry of GRACE PERIOD.
A: Grace period: This is the additional time frame provided to customers to renew their account and roll over the unused data or left over data to the subsequent month (Capped Plans Only). Spectranet currently gives a Grace period of Seven(7)days.
To enjoy Spectranet 4G LTE, following 3 pre-requisite are required to be fulfilled: Desktop / Laptop, ipad or Smartphone with minimum System Requirements Spectranet 4G LTE Access Device (WiFi CPE,MIFI or OUTDOOR DEVICE) Must be within Spectranet 4GLTE Coverage area.
A: Using Quickteller: Open https://www.quickteller.com/spectranet to make payments for your subscription
Using Payoutlet: Open www.Payoutlet.Net/Spectranet to make payments for your subscription
Using MyPaga: Open www.Mypaga.Com/Spectranet to make payments for your subscription
Using Jumia One: Open Https://One.Jumia.Com.Ng to make payments for your subscription
Using Self Care: Make renewals from Self Care Account using WEBPAY services.
Use Recharge Vouchers:
Recharge vouchers can be loaded via self-care portal
log on to selfcare.spectranet.com.ng
log in with your User and your Password
Click on Refill account using voucher.
Input recharge voucher’s serial Number and PIN in the box provided and click submit to complete transaction.
Pay By POS / Cash:
Payments are accepted at all Spectranet Shop and support offices.
Payment/transfer can also be made into Spectranet's bank accounts (available on out webite). When done with payment, kindly scan/snap a clear picture of payment teller or screenshot of successful transfer transaction and send to us at care@spectranet.com.ng for us
A: Recharge vouchers savailable in N500, N1000, N2000, N5000, N7000 and 10000 denominations .
A: Vouchers are available at Spectranet Shops and any approved Spectranet dealer outlet.
A: The Unlimited Diamond Plan is one of the Always On Plan with speed cap of 4MBPS and FUP of 512KBPS post usage of 500GB Data.
A: No. This is a retention Plan and only available based on recommendations and available for single user.
A: The Unlimited Diamond Plan cost is NGN19450 and FUP is 512KBPS post usage of 500GB.
A: Please note that Plan speed is capped at 4MBPS. Please disconnect not needed gadgets to enjoy better connection speed.
A: No. Data Top Up is Not Applicable on unlimited Diamond Plan.
A: All Unlimited Data plans offered by Spectranet Limited are Truly Unlimited with Burstable Speed and FUP Limit.
A: FUP is an abbreviation for Fair Usage Limit. Once the limit is reached, access to internet continues at a reduced Speed till the expiration of validity.
A: The Unlimited Gold plan is not capped at 120GB which is the FUP limit. Speed offer only reduces to the FUP Speed limit till the validity expires.
A: You have reached the FUP limit. Therefore speed offer has reduced from the previous Burstable speed to 512kbps. Kindly reduce the number of connected gadgets for better internet experience.
A: The Unlimited Gold and Diamond plans does not have the Unlimited Free Night browsing offer.
A: The Unlimited Gold & Unlimited Diamond plans are a monthly non data capped plans with continuous internet access despite FUP Limit reach.
A: Roll-over only applies to the Data capped plans where the unused GB purchased from previous renewal is added to the renewed data package.
A: Data top-up only applies to the Data capped plans.
A: Only one data plan can be activated within a billing cycle.
A: Spectranet reserves the right to limit download speed to 8 Mbps in the first 120GB in view of maintaining uniform service levels for all customers.
A: Data balance as available on Spectranet user’s account on date of “Plan Change” will be “Stored” separately.
A: Data balance stored in account on the date of changing to UNLIMITED plan, will be added to Spectranet User’s account.
A: Spectranet user can choose to change back to any Data capped plan at any instance
A: There are several WIN BACK offers for our Inactive Customers. Kindly visit https://spectranet.com.ng/my-spectranet-offer then click on SHOW ME THE OFFERS and input your User ID to view the eligible Bonus offer for the account.
A: The Free Unlimited Free Night Browsing package has 200GB FUP where speed limit also reduces to 512kbps.
A: The Free Unlimited Morning Browsing package has 200GB FUP where speed limit also reduces to 512kbps.
A: The Unlimited Weekly plan is valid for ONE week with 20GB FUP limit while the Unlimited Weekend plan is valid for a weekend with 10GB FUP limit.
A: Your Account will be accessible on that same Sunday renewal was processed and the next Saturday from 12am to 11:59pm.
A: Your Account will be accessible on Sunday to 12am the following Saturday being a week from the renewal day.
A: Internet only becomes accessible at the FUP speed limit (512KBPS) till the expiration of validity.
A: Double data offer is strictly for the Data capped plans with no FUP limit.
A: All Spectranet users on any existing commercial plan can opt for the plan at any time before or after expiry date of existing subscription.
A: UNIFIED VALUE 50GB plan is presently available to all customers on any commercial plans.
A: As a Spectranet user, you have the following options to change to UNIFIED Value 50GB plan or vice-versa
Login to Spectranet Self-care at your convenience. Ensure your account is adequately funded or add payment using Self-care Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNIFIED STAY CONNECTED plan and Submit. Your plan will be changed to UNIFIED STAY CONNECTED plan and new expiry date will be set.
Visit any Spectranet Shop to make payment to your account and request change of plan to UNIFIED VALUE 50GB plan.
Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNIFIED VALUE 50GB plan.
A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.
A: Yes. Data Roll Over is applicable as per Spectranet Roll Over terms and conditions. Visit:https://spectranet.com.ng/rollover
A: Yes, free unlimited night browsing applies from 1 am – 8 am. More so, Spectranet reserves the right to limit download speed to 8 Mbps for the first 50GB in view of maintaining uniform service levels for all customers.
Post usage of 50GB on the unified Stay Connect Plan FUP of 512KBPS will no longer be available. Users will be required to do a top-up plan to have access to the internet.
A: Yes. Double data is available if renewal on the Unified Stay Connected 50GB is posted during 100% Bonus Offer.
A: The Free Unlimited Night Browsing package has 200GB FUP post which speed throttles at 512kbps.
A: Yes. Data top-up applies once allocated data is exhausted or while there is available data. Note: Data Top up will not extend Validity of Plan
No. Unlimited Night Browsing between 1am and 8am will only be available when Day time data is not exhausted.
Bonus Data will be added within 30 minutes of Renewal, but post this time you may Please write to us at care@spectranet.com.ng or call the helpdesk number: 07002345678 for prompt resolution
A: This is because the data bundle offered is over and above what is obtainable in the market today.
A: Do more bundle plan is special in three interesting ways? First:
The Data Bundle now offers you Unlimited Morning Browsing of up to 120hrs between 4am to 8am on the plans of N3070 to N7165.
Secondly, The Data allowed on each plan has being increased significantly.
Lastly, the Unlimited Morning browsing has now been extended to 8am from the previous 7am session end time.
A: No. Prices of product and services remain unchanged
A: Yes. The data will be doubled i.e 100% Bonus will be given.
A: No. All renewal before the announcement will only receive the previous data allowed.
Yes. Do More Bundle plans are available on our websites: Please visit: https://spectranet.com.ng/dataplan
A: Yes. The New Changes have been update on all Renewal Platforms.
A: NO. There will be no changes to the current billing system.
A: Yes. All Policy Plans coming with a new device will carry the new Changes.
A: No. ONLY the Unlimited Gold Plan has a new Bundle of 120GB FUP as against the 100GBFUP
A: Yes. The Old Plans will be available for continuity but will not be available once you have migrated out.
A: Yes. You can activate Data Top Up to match with your existing validity period.
A: Yes. Your existing unused data will be rolled Over from the previous unrevised bundle plan.
A: No. Unlimited Night Browsing between 1am and 8am will only be available when Day time data is not exhausted.
A: Double data will be credited within 30 minutes of renewal of account on any data capped plan.
A: Renewal of account is required for Double Data eligibility on offer days.
A: Cashback amount and Bonus Data will be credited into the User ID in the offer mail or SMS within 30 minutes of account activation on offer day.
A: Please write to us at care@spectranet.com.ng for prompt resolution.
A: Kindly confirm your offer for the day through our Website www.spectranet.com.ng
Yes. On exhaustion of Bonus Data, usage will start deduction from Paid data and data consumed during the Unlimited night browsing period will be Free
A: Renewal can be processed multiple times on a Bonus Offer days to build up data balance.
A: Double data offer is strictly for the Data capped plans with no FUP limit.
A: Please renew your account on our next Double Data offer day for eligibility.
A: Bonus Data and all other Promotional offers are non-transferrable.
A: Roll-over only applies on Bonus Data balance when renewal is processed on another promotional offer day where a Bonus data offer is running. Bonus data is added to your existing bonus data bank and valid for the renewal period only.