This year's global Customer Service Week theme was "The Extra Mile", and at Spectranet we used it to look closely at how we serve you and to share the improvements we have made to infrastructure, digital payments, cybersecurity and self-service as we enter the next phase of our 15-year journey.

A new website

You are reading this on it. The redesigned spectranet.com.ng is faster and easier to navigate, making it simpler to explore our services, manage your account and get support.

Home Fiber and a stronger network

We are accelerating the rollout and optimisation of Spectranet Home Fiber for ultra-fast speeds, lag-free streaming, high-capacity bandwidth for smart homes and stable connections for remote work and learning. We have also deployed a dedicated team of trained specialists to support network performance and customer care.

Easier payments and more value

Our upgraded platform offers secure, automated payment options for quick subscriptions and renewals. Customers can also enjoy our weekly Double Your Data (DYD) offer and free night browsing from 11:00 PM to 8:00 AM on eligible plans.

Service is every step, every day

Our COO, Sumit Gambhir, noted that great customer experience starts with a reliable, high-performance connection at home, with less buffering, fewer dropped connections and faster uploads. He added that customer service goes beyond answering calls: it is every proactive step that makes the subscriber journey smoother. He thanked our frontline and behind-the-scenes staff, and every customer who has stayed with us over 15 years, and said going the extra mile is our daily standard, not a five-day campaign.

Experience the upgraded network for yourself: explore our plans.

As featured in TheCable, Nairametrics and Vanguard.