FAQ

Unlimited Gold Plan

A: UNLIMITED GOLD plan is presently available to customers on any commercial plans from LAGOS & IBADAN only.


A: Spectranet user on an existing commercial plan can opt for UNLIMITED GOLD plan at any time before or after expiry date of existing subscription validity.


A: As a Spectranet user you have the following options to change to UNLIMITED GOLD plan or vice-versa

  • Login to Spectranet Selfcare at your convenience. Ensure your account is adequately funded or add payment using Selfcare Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNLIMITED GOLD plan and Submit. Your plan will be changed to UNLIMITED GOLD plan and new expiry date will be set.
  • Visit any Spectranet Shop to make payment to your account and request change of plan to UNLIMITED GOLD plan.
  • Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNLIMITED GOLD plan.

A: Data balance as available on Spectranet user’s account on date of “Plan Change” will be “Stored” separately.

A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.

A: Spectranet user on plan other than UNIFIED VALUE needs to choose UNIFIED VALUE plan when changing from UNLIMITED GOLD plan. Data balance “Stored” in Spectranet User’s account will be added to the New UNIFIED VALUE plan chosen by customer.

A: Data balance stored in account on the date of changing to UNLIMITED GOLD plan, will be added to Spectranet User’s account.

A: If Spectranet user chooses a different capped plan, stored data volume will be lost.

A: Unlimited burstable speed is assigned to all customers between 0-100GB and speed reduces to 512 Kbps after 100GB is utilized.

A: Spectranet reserves the right to limit download speed to 8 Mbps for the first 100GB in view of maintaining uniform service levels for all customers. UNLIMITED GOLD plan can be subscribed on or before 30th April to 31st May 2017.
Customer which have subscribed before 30th April to 31st May 2017 will need to change plan back to original data capped plan or other data capped plans after expiry of UNLIMITED GOLD plan validity. When Spectranet user changes back to original data capped plan, the “Stored” data will get added to user’s account after renewal.

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