FAQ

Devices

A: Spectranet 4G LTE WiFi CPE is a plug and play device. Simply follow the short instructions in the quick install guide that comes with your CPE. Alternatively, please click here for Setup Information.


A: Please click here for more Setup Information. If you are using the CPE with WiFi, you’re good to go, as it functions as a wireless Access Point too.


A:Try the following:

Spectranet 4G LTE WiFi CPE
  • Click WLAN switch (below external antenna adaptor) turn off WLAN light and wait for 10-15 seconds
  • Turn the switch ON again to see WLAN light is again ON,
  • Refresh wireless connection on your computer and then try to connect
Spectranet 4GLTE MiFi or Freedom USB
  • Unplug your device from your computer
  • Switch off and restart your computer
  • Restart computer and Connect device again

A:Ensure SIM has been inserted properly, and then try following:

Spectranet 4G LTE WiFi CPE or Spectranet 4G LTE MiFi
  • Ensure device is plugged into a power source
  • Ensure power indicator and other lights are ON.
Spectranet 4GLTE Freedom USB
  • Move to an open area to check if signal coverage is available.
  • Ensure device is inserted properly in to USB port.

A:Please call Helpline number in case the following does not work

Spectranet 4G LTE WiFi CPE or Spectranet 4G LTE MiFi
  • Ensure device is plugged into a power source
  • Ensure power indicator and other lights are ON.
Spectranet 4G LTE Freedom USB
  • Move to an open area to check if signal coverage is available.
  • Ensure device is inserted properly in to USB port.
A:Check signal coverage.

  • To get optimal signal reception, place your Spectranet 4GLTE device with the front facing the window or outdoors with minimal obstructions or on the highest floor of your house. If there are no windows in the room, simply place the CPE in front of a door.
Check available balance and validity of current subscription.

  • If there is balance available and validity has not expired please contact customer care for further assistance on the issue.
A: Spectranet 4GLTE WiFi CPE or Spectranet 4GLTE MiFi

  • Ensure device is turned ON
  • Search for your device’s name (SSID) in the list of wireless network connections on your WiFi enabled device.

If you are still not able to find your device’s name (SSID)

  • Delete any previously created and saved SSID with similar names
  • Restart your computer and Search for device’s name once again
  • Enter the Network Key / Password

A: Spectranet 4G LTE WiFi CPE comes with an internal antenna. External antennas for this device are not available with Spectranet. We also recommend that procuring external antenna from the open market should not be considered as it may damage your Spectranet 4G LTE WiFi CPE.

A: It is a portable device not a mobile one. Your device can be used in a stationary position not on the move.

A: Device comes equipped with a battery. Once connected (with care) device has to be plugged into an external power source with battery switched ON.

Connect To What Matters: Call or email:

  07002345678, 08002345678, +23415010000
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