FAQ

Plan & Tariff

A: Please click here for more details on our tariff plans for your region

A: Please click here for more details on Spectranet 4G LTE devices available in your region

A: Any FREE privilege is associated with subscribed data balance on your account. Please check your account balance at Self-Care to confirm if you have exhausted the primary / subscribed data volume. FREE NIGHT BROWSING or any other privilege associated to your account cease to exist, if primary subscription entitlement/s (data / time) have been exhausted.

A: Please click here for more details on Spectranet 4GLTE devices available in your region

A: To Purchase Spectranet Modem + Sim Card You require:

  1. One of the following: International passport, Valid ID card, Voter card
  2. Passport photograph
For corporate customer you require
  1. Memorandum & Article of Association
  2. Income tax returns

A: Capabilities on multiple sub marine cables for resilience

A: Yes! Spectranet 4GLTE services are portable and can be used anywhere within our coverage areas with ease.



A: To enjoy Spectranet 4G LTE, following 3 pre-requisite are required to be fulfilled:
  • Desktop / Laptop, ipad or Smartphone with minimum System Requirements
  • Spectranet 4G LTE Access Device (WiFi CPE, Mifi or Freedom USB)
  • Must be within Spectranet 4GLTE Coverage area

A: Spectranet 4GLTE WiFi CPE is a Plug and Play device that you need to purchase in order to enjoy Spectranet 4GLTE services either directly from Spectranet or from its Authorised Resellers.

A: Upon successful subscription to Spectranet 4G LTE services, you will obtain a box containing the WiFi CPE. The box includes one Installation Guide, one CPE, one Power Adapter and one Ethernet Cable.

A: Yes. You need to buy a Spectranet device.


A: In order to ensure the Wireless Access experience for the majority of Spectranet’s customers is fast, reliable and of high quality, Spectranet implements a Fair Usage Policy to manage users who use the service excessively. However, Spectranet will not block or restrict the service completely for the users who use the service excessively, unless it is necessary.

 Spectranet’s service is a shared Wireless Access service, whereby the connection to the internet is shared between multiple users. The service is shared in order to allow Spectranet to offer affordable packages which will meet the requirements of the majority of Wirless Access users. The price of a dedicated service (not shared, usually referred to as a Leased Line service), is normally too expensive most Internet users who use the internet to surf, read and send emails, occasionally upload and download files and stream videos. However, a very small number of customers would use their Wireless Access service excessively; resulting in a decrease in speed, quality and reliability of the service offered to the rest of our customers. It is estimated from the usage pattern from Spectranet and other Wireless Access providers’ data, that approximately 1% to 3% of Wireless Access customers can use up to 30%-90% of the available Wireless Access capacity. Excessive users frequently download and upload large number of videos, very large files and use “peer to peer” (P2P) and file sharing software throughout the day. Spectranet’s Fair Usage Policy manages the Wireless Access network from excessive users in order to maintain a fair, high quality and reliable level of service for the majority of our customers.

Spectranet’s Fair Usage Policy applies to all our customers but it will only affect you if you are one of the very few users who make inappropriate or excessive use of Spectranet’s service. The majority of users who do not frequently upload or download very large number of videos, very large files or use peer to peer (P2P) and file sharing software will not be affected.

Spectranet manages peer-to-peer (P2P) traffic from applications like Bit Torrent and other file sharing software when service congestion occurs, This is done in order to maintain a fair, high quality and reliable level of service for all users.

A: Our customers’ usage is monitored on a daily basis and the usage is calculated based on the total usage per month. Based on normal usage trends, most customers will not exceed this limit, unless large volumes of data are constantly uploaded and downloaded, or peer to peer and file sharing applications are used. This limit for Fair Usage Policy (FUP) is set in order to ensure the best possible experience in terms of speed, quality and reliability for other customers on our network.

FUP Applicable On Plans:

PLAN-GROUP PLAN-LOCATION FUP Applicable On FUP Applies Upon Exhausting Applicable Speeds *
INFINITY SUPER SAVER LAGOS 24x7 Browsing Period 0GB - 25GB 1Mbps
> 25GB 128kbps
HOME PLAN LAGOS 24x7 Browsing Period 0GB - 15GB 512Kbps
> 15GB 128kbps
INFINITY 1Mbps LAGOS 24x7 Browsing Period 0GB - 25GB 1Mbps
> 25GB 128kbps
INFINITY 2Mbps LAGOS 24x7 Browsing Period 0GB - 30GB Unlimited Burstable
> 30GB 256kbps
INFINITY 512Kbps LAGOS 24x7 Browsing Period 0GB - 15GB 512Kbps
> 15GB 128kbps
UNIFIED VALUE NIGERIA FREE Night Browsing Period 0GB - 200GB Unlimited Burstable
> 200GB 512Kbps
UNLIMITED GOLD LAGOS & IBADAN 24x7 Browsing Period 0GB - 100GB Unlimited Burstable
100GB - 150GB 1Mbps
> 150GB 512Kbps
UNLIMITED LITE GOLD ABUJA & PHC 24x7 Browsing Period 0GB - 60GB Unlimited Burstable
60GB - 90GB 1Mbps
> 90GB 512Kbps
* NOTE:
Applicable speeds mentioned above are for services rendered across shared network on Best Effort basis. Spectranet shall endeavor to support speeds upto data speeds mentioned against each plan group & instance.

If your data usage per month exceeds the Fair Usage Policy, Spectranet reserves the right to manage and reduce the connection speed. All connection speeds will return as per original subscription packages at the beginning of your billing cycle month.

A: UNLIMITED GOLD plan is presently available to customers on any commercial plans from LAGOS & IBADAN only.

A: Spectranet user on an existing commercial plan can opt for UNLIMITED GOLD plan at any time before or after expiry date of existing subscription validity.

A: As a Spectranet user you have the following options to change to UNLIMITED GOLD plan or vice-versa

  • Login to Spectranet Selfcare at your convenience. Ensure your account is adequately funded or add payment using Selfcare Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNLIMITED GOLD plan and Submit. Your plan will be changed to UNLIMITED GOLD plan and new expiry date will be set.
  • Visit any Spectranet Shop to make payment to your account and request change of plan to UNLIMITED GOLD plan.
  • Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNLIMITED GOLD plan.

A: Data balance as available on Spectranet user’s account on date of “Plan Change” will be “Stored” separately.

A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.

A: Spectranet user on plan other than UNIFIED VALUE needs to choose UNIFIED VALUE plan when changing from UNLIMITED GOLD plan. Data balance “Stored” in Spectranet User’s account will be added to the New UNIFIED VALUE plan chosen by customer.

A: Data balance stored in account on the date of changing to UNLIMITED GOLD plan, will be added to Spectranet User’s account.

A: If Spectranet user chooses a different capped plan, stored data volume will be lost.

A: Unlimited burstable speed is assigned to all customers between 0-100GB and speed reduces to 512 Kbps after 100GB is utilized.

A: Spectranet reserves the right to limit download speed to 8 Mbps for the first 100GB in view of maintaining uniform service levels for all customers. UNLIMITED GOLD plan can be subscribed on or before April 30 2017.
Customer which have subscribed before April 30 2017 will need to change plan back to original data capped plan or other data capped plans after expiry of UNLIMITED GOLD plan validity. When Spectranet user changes back to original data capped plan, the “Stored” data will get added to user’s account after renewal.

A: UNIFIED STAY CONNECTED plan is presently available to customers on any commercial plans from ABUJA only.

A: Spectranet user on an existing commercial plan can opt for at any time before or after e UNIFIED STAY CONNECTED expiry date of existing subscription validity.

A: As a Spectranet user you have the following options to change to UNIFIED STAY CONNECTED plan or vice-versa

  • Login to Spectranet Selfcare at your convenience. Ensure your account is adequately funded or add payment using Selfcare Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNIFIED STAY CONNECTED plan and Submit. Your plan will be changed to UNLIMITEDLITE GOLD plan and new expiry date will be set.
  • Visit any Spectranet Shop to make payment to your account and request change of plan to UNIFIED STAY CONNECTED plan.
  • Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNIFIED STAY CONNECTED plan.

A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.

A: Yes, data rollover is applicable as per rollover terms and conditions.

A: Yes, free unlimited night browsing applies from 1am – 7am only on the 50GB capped data.

A: Unlimited burstable speed is assigned to all customers between 0-50GB and speed reduces to 512 Kbps after 50GB is utilized.

A: Spectranet reserves the right to limit download speed to 8 Mbps for the first 50GB in view of maintaining uniform service levels for all customers.

A: UNLIMITED LITE GOLD plan is presently available to customers on any commercial plans from ABUJA & PORT HARCOURT only.

A: Spectranet user on an existing commercial plan can opt for UNLIMITED LITE GOLD plan at any time before or after expiry date of existing subscription validity.

A: As a Spectranet user you have the following options to change to UNLIMITEDLITE GOLD plan or vice-versa

  • Login to Spectranet Selfcare at your convenience. Ensure your account is adequately funded or add payment using Selfcare Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNLIMITEDLITE GOLD plan and Submit. Your plan will be changed to UNLIMITEDLITE GOLD plan and new expiry date will be set.
  • Visit any Spectranet Shop to make payment to your account and request change of plan to UNLIMITEDLITE GOLD plan.
  • Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNLIMITEDLITE GOLD plan.

A: Data balance as available on Spectranet user's account on date of "Plan Change" will be "Stored" separately.

A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.

A: No, data rollover is not applicable since it is unlimited plan.

A: Data balance stored in account on the date of changing to UNLIMITEDLITE GOLD plan, will be added to Spectranet User's account.

A: If Spectranet user chooses a different capped plan, stored data volume will be lost.

A: Unlimited burstable speed is assigned to all customers between 0-60GB and speed reduces to 512 Kbps after 60GB is utilized.

A: Spectranet reserves the right to limit download speed to 8 Mbps for the first 60GB in view of maintaining uniform service levels for all customers. UNLIMITEDLITE GOLD plan can be subscribed on or before April 30 2017 Customer which have subscribed before April 30 2017 will need to change plan back to original data capped plan or other data capped plans after expiry of UNLIMITEDLITE GOLD plan validity. When Spectranet user changes back to original data capped plan, the "Stored" data will get added to user's account after renewal.

Connect To What Matters: Call or email:

  07002345678, 08002345678, +23415010000
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