FAQ

Self Care

A: Spectranet 4G LTE Self Care account is a portal where you can conveniently access and view your personal account and account activities anytime, anywhere


A: With our easy Self Care account registration, you are able to:
  • View your Personal Information online
  • Check information related to your subscription and usage
  • Pay your Spectranet 4G LTE subscription online using a variety of methods by updating your payment channel

Place free migration or plan change request 


A: Please click here and follow the easy online registration process enabling you to be surfing in a matter of minutes.
A: You can create a new password using the following simple steps:
  • Click the Forgot Password link on the Self Care login screen
  • Enter your username
  • Enter the characters in the Security Image
  • Click “Submit”
  • You will receive a temporary password instantly via SMS and Email
  • Enter the temporary password and you will be able to access your Self Care account

*Note: We recommend change of password immediately after the first log in and repeated every month. 

A: It is our practice to deliver all user account related information via SMS / Email for security reasons. Please ensure that your contact mobile number and Email ID is up-to-date in your Self Care account. Alternatively, you can call our Spectranet Customer Care at 08002345678 if the problem persists.

Connect To What Matters: Call or email:

  07002345678, 08002345678, +23415010000
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