A: In order to ensure the Wireless Access experience for the majority of Spectranet’s customers is fast, reliable and of high quality, Spectranet implements a Fair Usage Policy to manage users who use the service excessively. However, Spectranet will not block or restrict the service completely for the users who use the service excessively, unless it is necessary.
Spectranet’s service is a shared Wireless Access service, whereby the connection to the internet is shared between multiple users. The service is shared in order to allow Spectranet to offer affordable packages which will meet the requirements of the majority of Wirless Access users. The price of a dedicated service (not shared, usually referred to as a Leased Line service), is normally too expensive most Internet users who use the internet to surf, read and send emails, occasionally upload and download files and stream videos. However, a very small number of customers would use their Wireless Access service excessively; resulting in a decrease in speed, quality and reliability of the service offered to the rest of our customers. It is estimated from the usage pattern from Spectranet and other Wireless Access providers’ data, that approximately 1% to 3% of Wireless Access customers can use up to 30%-90% of the available Wireless Access capacity. Excessive users frequently download and upload large number of videos, very large files and use “peer to peer” (P2P) and file sharing software throughout the day. Spectranet’s Fair Usage Policy manages the Wireless Access network from excessive users in order to maintain a fair, high quality and reliable level of service for the majority of our customers.
Spectranet manages peer-to-peer (P2P) traffic from applications like Bit Torrent and other file sharing software when service congestion occurs, This is done in order to maintain a fair, high quality and reliable level of service for all users.
A: Our customers’ usage is monitored on a daily basis and the usage is calculated based on the total usage per month. Based on normal usage trends, most customers will not exceed this limit, unless large volumes of data are constantly uploaded and downloaded, or peer to peer and file sharing applications are used. This limit is set in addition to the Fair Usage Policy (FUP) to ensure the best possible experience in terms of speed, quality and reliability for our customers.
FUP Applicable On Plans:
|Subscription Series||Data Speed||FUP Limit||FUP Speed|
|Infinity, Value, Spectra (Wimax & LTE)||512kbps||10GB or Plan Specific Data Volume||128kbps|
|Infinity, Value, Spectra (Wimax & LTE)||756kbps||15GB or Plan Specific Data Volume||128kbps|
|Infinity, Value, Spectra (Wimax & LTE)||1Mbps||20GB or Plan Specific Data Volume||128kbps|
|Infinity, Value, Spectra (Wimax & LTE)||2Mbps||30GB or Plan Specific Data Volume||256kbps|
|Infinity, Value, Spectra (Wimax & LTE)||4Mbps||As Per Plan Specific Data Volume||512kbps|
If your data usage per month exceeds the Fair Usage Policy, Spectranet reserves the right to manage and reduce the connection speed. All connection speeds will return as per original subscription packages at the beginning of your billing cycle month.