Spectranet 4G LTE WiFi CPE is a plug and play device. Simply follow the short instructions in the quick install guide that comes with your CPE/MIFI. For Outdoor devices, installation is done by a Technical representative from Spectranet,(after a successful feasibility survey
Check the available balance and validity of the current subscription.
Switch off and restart your device
We also advise device is repositioned, preferably close to an opening(window or a high surface) for optimum service
If there is balance available and validity has not expired please contact customer care for further assistance on the issue.
Ensure SIM has been inserted properly, and then try following:
Ensure power indicator and other lights are ON.
Move to an open area to check if signal coverage is available.
If issue persist, please contact us for further advice and assistance.
Ensure device is turned ON
Search for your device’s name (SSID) in the list of wireless network connections on your WiFi enabled device.
If you are still not able to find your device’s name (SSID)
Delete any previously created and saved SSID with similar names
Restart your computer and Search for device’s name once again
Enter the Network Key / Password
For CPEs, ensure the WLAN indicator is turned on on the device.
Spectranet 4G LTE WiFi CPE comes with an internal antenna. External antennas for this device are not available with Spectranet. We also recommend that procuring external antenna from the open market should not be considered as it may damage your Spectranet 4G LTE WiFi CPE.
Spectranet MIFI devices are portable and can be used on the go.
Device comes equipped with a battery. Once connected (with care) device has to be plugged into an external power source. We advise device is charged only with the designated Chargers and USBs.
Upon successful subscription to Spectranet 4G LTE services, you will obtain a box containing the WiFi CPE. The box includes one Installation Guide, one CPE, one Power Adapter and one Ethernet Cable.
Kindly visit the link: https://spectranet.com.ng/ace-mifi to select and pay for your chosen device and we will deliver to your doorstep free of delivery charges
We are currently present in four cities in Nigeria: Lagos, Abuja Ibadan, and Port Harcourt
Depending on the Plan renew, you may get any of the under-listed Plan Value.
Any FREE privilege is associated with subscribed data balance on your account. Please check your account balance at Self-Care to confirm if you have exhausted the primary / subscribed data volume. FREE NIGHT BROWSING or any other privilege associated with your account ceases to exist if primary subscription entitlement/s (data/time) have been exhausted.
Rollover of Unused data is available on all data capped plans offered by Spectranet. Unused data on these plans will be rolled over to next month upon Renewal of Plan before expiry or current plan or within 7days plan expiry.
The Unlimited Plan is not capped given post usage of 120GB, you may continue using but speed throttles to 512KBPS
SpectraSure is a device protection plan pioneered by Spectranet to protect devices against accidental damage or theft
Customer will pay the sum of N500 at the point of purchase
Customer needs to visit any Spectranet Shop (only) to log a claim.
Customer needs to visit any Spectranet Shop (only) to log a claim
No, a customer is not eligible for a FREE device protection plan on the same user ID. However, the customer can opt for device protection plan for the replaced device by paying the nominal fee of N1000.
NO charges applicable?
All new customers who willingly opt in for the device protection package at the point of purchase by paying N500.
12 months from the date of purchase.
Claim will be approved within 4 working days of lodging/acceptance of a claim. Customer will be notified by the admin once claim is approved.
Customer must provide a sworn affidavit from a High Court with police extract. Claim statement must be the same as in the details in the Police report. Customer need to intimate within 3days.
Customer must provide a sworn affidavit from a High Court with police extract. Claim statement must be the same as in the details in the Police report. Customer need to intimate within 3days.
No, its not available on any discounted offers
Item can only be claimed once within the validity period.
In the event of accidental damage to the insured item, the insured must immediately notify Spectranet. In the event of a Theft claim, the insured must immediately notify the Spectranet of the damage / theft within 3days of theft along with the required documentation as specified in the Claims Condition. In case of accidental damage, the insured must notify Spectranet within 3 days of the incidence along with the damaged device.
Cover excludes loss or damage resulting from cosmetic damage, manhandling, terrorism and allied risks, cleaning, routine services or inspection, any repair without Spectranet authorization, wear and tear, loss of data or Information….Damaged items will be replaced based on Spectranet’s assessment and approval
NOTE: Insured item only applicable to Device (compensation for data / days lost does not apply). Claim approval is at the sole discretion of Spectranet Limited. Device accessories are not eligible for Insurance claim. In case of THEFT, the insured must notify Spectranet immediately. Insured must provide a sworn affidavit and police extract to make a claim within a maximum of 3 working days from the date of incident. This is a Limited period offer. Please visit www.spectranet.com.ng/spectrasure for validity and detailed Terms and condition.
Using Quickteller: Open https://www.quickteller.com/spectranet to make payments for your subscription
Using Payoutlet: Open www.Payoutlet.Net/Spectranet to make payments for your subscription
Using MyPaga: Open www.Mypaga.Com/Spectranet to make payments for your subscription
Using Jumia One: Open Https://One.Jumia.Com.Ng to make payments for your subscription
Using Self Care: Make renewals from Self Care Account using WEBPAY services.
Use Recharge Vouchers:
Now you can renew your subscription or pay in advance using Spectranet Recharge Vouchers. All you need is to register at My Account and subsequently login to load Recharge Vouchers. Please register and login to your account at http://care.spectranet.com.ng/.
Pay By POS / Cash:
Payments are accepted at all Spectranet Shop and support offices.
Deposit At Bank:
Payments can also be deposited to following Spectranet – Collection accounts and scanned copy of teller or payment sent to care@spectranet.com.ng for processing:
Recharge vouchers savailable in N500, N1000, N2000, N5000 and N7000 denominations. A new denomination of N10000 would also be made available.
Vouchers are available at any approved Spectranet dealer outlet.
You need to fill in the payment slip (teller) with clear, easily readable letters. Fill in the total amount, Spectranet Collection Account number, Your Account Code and MSISDN / MAC ID in respective fields.
Spectranet 4G LTE Self Care account is a portal where you can conveniently access and view your personal account and account activities anytime, anywhere.
Place free migration or plan change request
*Note: We recommend change of password immediately after the first log in and repeated every month.
It is our practice to deliver all user account related information via SMS / Email for security reasons. Please ensure that your contact mobile number and Email ID is up-to-date in your Self Care account. Alternatively, you can call our Spectranet Customer Care at 08002345678 if the problem persists.