Unified Stay Connected Plan (FAQ) | Spectranet

Unified Stay Connected Plan (FAQ)

Who can apply for UNIFIED STAY CONNECTED Plan?

A: UNIFIED STAY CONNECTED plan is presently available to customers on any commercial plans from ABUJA only.

When can I apply for UNIFIED STAY CONNECTED plan?

A: Spectranet user on an existing commercial plan can opt for at any time before or after e UNIFIED STAY CONNECTED expiry date of existing subscription validity.

I want to change to UNIFIED STAY CONNECTED plan. What should I do?

A: As a Spectranet user you have the following options to change to UNIFIED STAY CONNECTED plan or vice-versa

  • Login to Spectranet Selfcare at your convenience. Ensure your account is adequately funded or add payment using Selfcare Refill Account option. Choose Renew Account Immediately | Different Plan on Account Summary page. Select UNIFIED STAY CONNECTED plan and Submit. Your plan will be changed to UNIFIED STAY CONNECTED plan and new expiry date will be set.
  • Visit any Spectranet Shop to make payment to your account and request change of plan to UNIFIED STAY CONNECTED plan.
  • Visit any Spectranet Channel Partner shops to make payment to your account and request change of plan to UNIFIED STAY CONNECTED plan.

Can I choose to leave UNIFIED STAY CONNECTED plan?

A: Spectranet user can choose to change back to any UNIFIED VALUE data capped plan at any instance.

Is data rollover applicable on this Plan? 

A: Yes, data rollover is applicable as per rollover terms and conditions.

Does this Plan have Free Unlimited Night Browsing?

A: Yes, free unlimited night browsing applies from 1am – 7am only on the 50GB capped data.

Does this plan have any Fair Usage Policy (FUP), if yes after how much of data consumption it applies and what will be the speed after FUP?

A: Unlimited burstable speed is assigned to all customers between 0-50GB and speed reduces to 512 Kbps after 50GB is utilized.

Are there any other condition which I should be aware of, as a Spectranet user on UNIFIED STAY CONNECTED plan? 

A: Spectranet reserves the right to limit download speed to 8 Mbps for the first 50GB in view of maintaining uniform service levels for all customers.